First register at the Qest Essentials practitioner portal
To take advantage of the information on this page you need to have access to qestessentials.com, the practitioner portal for Qest4 and Asyra users.
You may have registered, or you may have been pre-registered. If not sure, try logging in with the email you used to communicate with your distributor. If you cannot verify your registation, you can contact us using the form or by email. If you think you are not yet registered, here is a video with details about registering:
IMPORTANT NOTE: to take advantage of the information on this page you need to have access to the Practitioner Portal at qestessentials.com You may have registered, or you may have been pre-registered. If not sure, try logging in with the email you used to communicate with your distributor. If you cannot verify your registation, you can contact us using the contact form on this site or by email.
- Pre-installation checks for your computer
- Connecting your Bluetooth Qest4 to your PC and Installing Software
- Connecting a USB (cable) Qest4 or Asyra Device to your PC and Installing Software
- Installing and Using Parallels Desktop with Qest4 on a MAC
Update for Qest USB / Asyra systems March 2021: on some new PCs, the drivers will not install automatically by download and the FTDI chip drivers must be manually installed. Download the driver files from this link and then follow the instructions in the Manual Setup section of this document.
New User Setup Support
Until your training is completed, please do not raise support tickets on qestessentials.com (despite the suggestion in the online training modules). Contact your distributor or trainer by email or via the new user support group for assistance.
Moving to a new PC
Moving your installation to duplicate or replace it on a new compter is a very simple process of copying the C:/Qest4 or C:/AsyraPro directory to the new computer and plugging in the device. The article below gives full details.
Updating to Version 5.0 software
If you bought your system after around January 2020, you probably already have the version 5 software, in which case you can ignore the section below. If your version is 4.xxx, then this is aimed at you.
To get the most from your new software, and to get a complimentary refresher training on Qest4 / Asyra principles and practice, access the Module 1 and Module 2 training at qestessentials.com and work your way through the slides and videos, at keast those that look helpful to you. (A complete run through of all the materials would be 10 hours of study.) Watch this video to see some details about following the new online foundation training:
As of 4th May 2020, we recommend you proceed to update to version 5.0 by triggering it manually. To trigger the update use the code ‘qest’ in the Custom Update box. If you are not familiar with custom update, see this article.
If you are considering whether to change your test setup to add in some of those that are provided by default for new users installing version 5, please read here is an article discussing the possibilities.
Quite a lot of the scans that are new to the default installation of version 5 can be imported. The section in qestessentials showing how to import protocols is here: https://www.qestessentials.com/free-protocols
Some of the files below contain multiple sets of import files with a separator defining exactly what is in there, so take care when passing each new set of 4 files into the import-export buffer.
GRAPHICS SETTINGS AND SCREEN SIZE IN VERSION 5
A note on graphics settings in Windows: if you have a high-res screen you may find that the version 5 software window extends off the screen. If this happens, go to Windows Display Settings and check the screen magnification. If it is set to 150%, reduce it to 125%. That normally solves the problem.
All technical support is provided from the Qestessentials.com portal. You can browse search the FAQs and articles and raise tickets